Perched majestically at the highest point of Sydney’s historic Rocks district, the Shangri-La Sydney Hotel stands as a beacon of luxury and Asian hospitality in Australia’s most iconic harbor city. Our journey began as part of the visionary expansion of the Shangri-La Hotels and Resorts group, founded in 1971 by Malaysian business magnate Robert Kuok, whose philosophy of hospitality “from the heart” continues to guide our service ethos to this day.
Since 1992
When our doors first opened in 1992 as the ANA Hotel Sydney, our distinctive architectural presence was already making a statement on the Sydney skyline. The building was thoughtfully designed to harmonize with its complex existing environment, navigating the intricate building controls that protected the character of The Rocks while creating something truly spectacular.
The architect’s original concept was that of a lighthouse—a symbolic guide welcoming travelers to Sydney’s shores—sitting proudly at the head of the historic Rocks precinct. This vision manifested in our soaring tower that would later house our renowned Horizon Club lounge, offering panoramic views that have become synonymous with the Shangri-La experience in Sydney.
In the years since our establishment, we have evolved while maintaining an unwavering commitment to excellence. Our position in the heart of The Rocks connects guests to the very soul of Sydney, where cobblestone streets whisper tales of the city’s colonial past and vibrant present. This unique location provides our guests with unparalleled access to Sydney’s rich cultural tapestry while enjoying breathtaking views encompassing Sydney Harbour, the Opera House, and the Harbour Bridge—a vista that has become our signature.
The Shangri-La name itself draws inspiration from the fictional paradise described in James Hilton’s 1933 novel “Lost Horizon”—a heavenly place of peace and prosperity. This name reflects our ongoing mission to create a sanctuary of tranquility amidst the bustling energy of Sydney. Under the guidance of the Shangri-La Group’s philosophy, we have cultivated an atmosphere where traditional Asian hospitality meets contemporary luxury, creating experiences that resonate deeply with our guests.
Our journey has been marked by continuous refinement and recognition. Over the years, we have been honored with numerous prestigious awards, including a remarkable five accolades at the 2018 HM Awards for Hotel and Accommodation Excellence—a testament to our team’s dedication to creating exceptional experiences.
Today, the Shangri-La Sydney stands not merely as a luxury hotel but as a destination where memories are crafted with care. Our elegantly appointed guest rooms and suites, award-winning dining experiences led by passionate culinary artists, and our CHI, The Spa wellness sanctuary collectively create an environment where every moment is infused with the warmth of genuine hospitality.
As we look to the future, we remain guided by Robert Kuok’s founding principle that true hospitality comes from the heart. This philosophy, deeply rooted in Asian traditions of service and care, continues to inspire our team to create meaningful connections with every guest who walks through our doors.
In the story of Sydney’s evolution as a global destination, the Shangri-La Sydney Hotel stands as a chapter of elegance, cultural bridge-building, and unwavering commitment to excellence—a legacy we continue to write with each new day and each new guest we welcome into our sanctuary above the harbor.
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