Faqs

# Most Popular FAQs for the Shangri-La Sydney Hotel

1. **What are the check-in and check-out times?**
Check-in is at 3:00 PM and check-out is at 11:00 AM.

2. **Does the hotel offer early check-in or late check-out?**
The hotel offers express check-in and check-out services, but availability for early check-in or late check-out depends on room availability and may incur additional charges.

3. **What are the parking options and fees?**
The hotel offers on-site parking for a fee of approximately $85 per night. Pre-booking is recommended.

4. **Is breakfast included in the room rate?**
Breakfast is not automatically included in all room rates, but there are packages available that include breakfast at Café Mix restaurant.

5. **What dining options are available at the hotel?**
The hotel features multiple dining venues including restaurants and a bar/lounge. The property has 2 restaurants on-site.

6. **Does the hotel have a spa and fitness center?**
Yes, Chi, The Spa and Health Club is located on level 2, offering massages, facials, body treatments, and infrared saunas. The hotel also has a fitness center.

7. **Is there a swimming pool?**
Yes, the hotel has a swimming pool available for guests.

8. **Does the hotel offer airport transportation?**
Yes, Shangri-La Sydney offers airport transportation for guests. It’s recommended to call ahead to confirm details and make arrangements.

9. **Is Wi-Fi available at the hotel?**
Yes, free Wi-Fi is available throughout the hotel. Both WiFi and wired internet are free in public spaces.

10. **What is the pet policy?**
Pets are not allowed at the Shangri-La Sydney.

11. **What amenities are included in the rooms?**
Rooms include daily housekeeping, and the hotel features elegantly appointed guest rooms and suites. Specific in-room amenities vary by room type.

12. **What is the hotel’s location and what attractions are nearby?**
The hotel is located in the historic Rocks District, overlooking Sydney Opera House and Sydney Harbour Bridge.

13. **Does the hotel have meeting or event spaces?**
Yes, the hotel has 20 meeting rooms and offers business amenities including limo/town car service.

14. **What payment methods are accepted?**
The hotel accepts various payment methods, though specific details are available upon check-in.

15. **Does the hotel have a loyalty program?**
Yes, the hotel is part of the Shangri-La Circle program, which offers benefits to members.